NARA HIRE COLLECTIVE — SHIPPING, COLLECTION + DELIVERY POLICY

ABN: 7053641896

1. Express Shipping

Nara Hire Collective uses Australia Post Express Post for postal hire orders unless another delivery method has been agreed.

We schedule dispatch around the customer's nominated event/hire dates and aim to allow reasonable time for arrival.

Customers are responsible for ensuring their name, delivery address and contact details are correct before completing the booking.

2. Delivery Estimates

Australia Post delivery estimates are estimates and can be affected by circumstances outside Nara Hire Collective's reasonable control.

Once an order has been dispatched, customers should monitor the tracking information provided.

If you believe there is a delivery issue, contact us as soon as possible so we can assist where reasonably possible.

Nothing in this clause limits any rights available under Australian Consumer Law. Businesses cannot simply use terms to remove consumer-guarantee rights where those guarantees apply.

3. Address Errors

Nara Hire Collective is not responsible for additional delays or costs resulting from incorrect or incomplete delivery information supplied by the customer.

If you notice an error in your address before dispatch, contact us immediately.

4. Tracking

Tracking details will be supplied where available.

Customers should monitor their tracking and notify us promptly if there appears to be an issue.

5. Local Collection

Local collection is available in Sunbury, Victoria for eligible bookings.

You will receive collection instructions once your dress is ready.

For security and privacy, the exact collection details may be provided directly to the customer rather than displayed publicly on our website.

6. Local Delivery

Local delivery may occasionally be available depending on your location, our schedule and the relevant booking.

Any applicable delivery fee will be disclosed before the service is confirmed.

7. Returning Posted Hires

Postal hires must be returned using Australia Post Express Post and lodged over the counter by 4:00 PM on the next business day following your event, unless your booking states otherwise.

A tracking number and proof of lodgement must be retained.

8. Public Holidays

Where your required postal return day falls on a public holiday and Australia Post outlets are unavailable, lodge the return on the next available business day.

9. Return Packaging

Please return the dress and all items supplied with it, including any detachable pieces, straps, accessories or garment bags where applicable.

Garments should be packaged carefully to prevent unnecessary damage while in transit.

10. Responsibility During Return Transit

You remain responsible for correctly packaging and timely lodging the garment.

Once a correctly packaged return has been accepted over the counter by Australia Post and you can provide valid proof of timely lodgement, delays occurring within the carrier's network will not be treated as your late return.

You may be required to assist Nara Hire Collective with any Australia Post investigation or claim if the parcel is lost or significantly delayed.

11. Shipping Charges

Shipping and delivery charges will be displayed or communicated before your booking is confirmed.

Once an order has been dispatched, shipping charges are generally not refundable solely because the customer changes their mind, subject always to Australian Consumer Law.